Perfectionism Pivots And Perseverance: Running A Bricks And Mortar Retail Store During A Global Pandemic

Buying a business is like buying a new house…

…you have a vision and dream that comes to life along with new owner energy! That is exactly where my guest this week, Lilin Gabriel, and her husband were shortly before the global pandemic hit.

And when the pandemic arrived, fear rolled in.

Fear that carried with it questions like:
…do they keep the doors open?
…do they move 100% online?
…do they close entirely?

Yet, despite the long list of unknowns Lilin and her husband refused to be backed into a corner with their hands up. Instead, they faced this challenge head on and kept moving forward.

It was through these adjustments lessons were learned, data was collected and early on they saw their biggest jump in revenue ever.

If these past 2 years have been a struggle, my hope is that you will be inspired by this episode and find what it takes to move forward into your own quantum leap. 

Ursula’s Takeaways:
Intro (00:00)
Start Of The Store (4:43)
You Don’t Have To Be Perfect (10:11)
We Found New Customers (17:59)
Scan Your Environment (23:17)
Managing & Training (30:21)
You Have To Show Up (34:51)

About Lilin Gabriel
Lilin Gabriel owns a specialty grocery store with her husband in Southern California. She has a graduate degree in psychology, and a background in administration, recruitment, and marketing. She is passionate about making Asian food more accessible.

Connect with Lilin Gabriel

Customers need to text the word “MART” to 40691 to opt-in to the MobileVIP program. They can then pick up a free gift in-store as a thank you for joining..

About Ursula Mentjes

Ursula Mentjes is an award-winning Entrepreneur and Sales Expert. She will transform the way you think about selling so you can reach your revenue goals with less anxiety and less effort! Ursula specializes in Neuro-Linguistic Programming and other performance modalities to help clients double and triple their sales fast. 

Honing her skills at an international technical training company, where she began her career in her early twenties, Ursula increased sales by 90% in just one year. Just 5 years later, when the company’s annual revenue was in the tens of millions, Ursula advanced to the position of President at just 27.  Sales guru Brian Tracy endorsed her first book, Selling with Intention, saying, “This powerful, practical book shows you how to connect with customers by fully understanding the sales process from the inside out. It really works!” Ursula is also the author of One Great Goal, Selling with Synchronicity and The Belief Zone, which received the Beverly Hills President’s Choice award.  Her Podcast, Double Your Sales NOW, is available on iTunes, iHeartRadio and other outlets.

Ursula also serves as Past Statewide Chairperson of the NAWBO-CA Education Fund and Past President of NAWBO-CA. She is the recipient of the SBA’s Women in Business Champion and a recipient of the Willow Tree’s Extraordinary Example and Extraordinary Entrepreneur Awards, the NAWBO-IE ANITA Award, chosen as PDP’s Extraordinary Speaker, PDP’s Business Woman of the Year, the Spirit of the Entrepreneur Awards Finalist and the President’s Lifetime Achievement Award from two Presidents.  She has shared the stage with bestselling author Loral Langemeier, Les Brown, Tom Antion, Lisa Nichols, Giuliana Rancic and many others!  Her clients include Aflac, Ebenezer and Fairview Hospitals, New York Life, Paychex and more!  She holds a B.A. in Psychology and Communication from St. Olaf College and an M.S. in Counseling Psychology from California Baptist University.

Social Links:



Instagram: @ursulaincorporated!

Twitter: @ursulamentjes

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Connect With Ursula

Ursula Inc.

Downtown Minneapolis, IDS Center
80 South 8th Street, Suite 900
Minneapolis, MN 55402

Phone: 855 4 MORE SELLING (855.466.7373)

For all media inquiries, please contact my publicists:
Garis Media Group




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