As the founder of Barbara Khozam Speaking and Consulting, Barbara is an award-winning international speaker and trainer specializing in customer service, communication, leadership and the patient experience. Barbara has delivered over 1700 presentations to 75,000 people in twelve countries. Her audiences include employees of Kaiser, United Healthcare, and the FBI to name a few. She’s known for her “High Energy/High Impact” delivery, outrageous wit, and ability to tackle real issues posed by her audience.
Her wit, energy, and jaw-dropping insight reveal practical principles necessary for success in today’s cynical marketplace. Barbara will show your audience how to create win-win scenarios in all of their professional relationships and how to create rapport with clients, propelling your business into a category of one.
Barbara’s highly acclaimed book, How Organizations Deliver BAD Customer Service (and Strategies that Turn it Around) has become a staple on the bookshelves of people who excel at creating great customer relationships. She also co-authored Executive Etiquette Power and was featured in The Power of the Platform, along with Jack Canfield, Brian Tracy, and Les Brown. These books have sold in excess of 25,000 copies worldwide.
Barbara is a former professional beach volleyball player and can still be found spiking balls on a court when she is not lobbing insightful and practical advice to groups like Kaiser, Xerox, Symantec, Verizon, FEMA, the FBI, and hundreds of other multinational corporations, and government agencies.
In 2019 Barbara was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals.
Also in 2019, Barbara was awarded the CSP® (Certified Speaking Professional™) from the National Speaker’s Association. Barbara is one of only three women in the world to have achieved BOTH this destination as well as the Toastmaster Accredited Speaker designation.
Everyone knows that customers have choices. It’s no longer good enough to simply meet customer expectations. Customers who are merely satisfied with a service will remain flexible but will switch companies after only one bad experience. It’s, therefore, more important to create exceptional customer experiences – a story that they can share with their friends and family. Barbara and her team can help you do that and more.
One of the biggest challenges in customer service lately has been “how to deal with difficult customers.” So, Barbara created the free tip sheet on just this topic.
Click the link to access the tip sheet: https://6ome8ke8.pages.infusionsoft.net
Learn more about Barbara here: https://barbarakhozam.com/